Due to Christmas Holidays, no item will be shipped before1st January 2026
Our checkout process is secure and encrypted, so you can shop with peace of mind. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer easy returns and refunds.
We hope you’re happy with your purchase. If not, please get in touch within 14 days of receipt by emailing info@waterfielddesigns.co.uk and we will replace your purchase if it is faulty or damaged.
Sale items cannot be returned or refunded.
Our refund/returns policy lasts 28 days. If 28 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item
must also be in the original packaging and the postage costs for sending it back to us must be paid for by you. We advise that items you’re returning to us are tracked as we cannot be held responsible if the item does not reach us.
If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment, within 14 days.